Market Street Semi-Custom Cabinets - Frequently asked questions

Last Updated on August 27, 2021

Why are some Costco cabinets higher quality than others? Shouldn’t every cabinet Costco sells be “perfect”?

Simply put, different cabinets are built for different price points, and that will always entail different levels of quality. Not every cabinet is made equal, and the right cabinet for you and your family is a personal choice. Also, keep in mind cabinets are first and foremost a construction material. They are built to be installed on a job-site. Sometimes, cabinets will be built with rough edges and unfinished components that will be covered up by walls, counter tops, backsplash tile, and other construction materials on-site. The joints that hold the doors together will be visible even when the doors are finished. Cabinet doors are assembled with glue and finishing nails, and the nail holes are visible on the back sides of the doors. Sometimes the wood glue that holds cabinets together will be visible inside of the cabinets. These are not “defects” as long as they aren’t visible from the outside once the cabinets are installed, they are a consequence of cabinets being construction materials and not a mass-produced consumer good. Costco’s design studios have worked tirelessly to curate the cabinet selections found on Costco.com for quality and price point. Dollar for dollar, we are confident that our factories produce the most consistent quality of craftsmanship and finishing available on the market today.

I’m not convinced – no one else talks about the quality of their cabinets like you do – does this mean Costco’s cabinets are bad?

Not at all! In fact, the opposite is true. No one else is talking about their quality like we do – not the big box stores and not your local design shop – because the truth is it’s an inconvenience. Contractors and other tradespeople in the industry know that the quality of a cabinet isn’t determined by whether or not the back side of the cabinet has a few splinters hanging off, but the average American who buys cabinets 1.4 times in their lifetime is mostly unaware of the standards to which cabinets are built. So why are we telling you? Because as Costco members ourselves, we believe it’s best to educate members to the realities of what they’re buying. Even if it’s inconvenient to explain. Anyone who tells you their cabinets will never ship with an exposed staple on the back end, or nail holes in their doors is either uninformed or deliberately misinforming you. With cabinets delivered to over 10,000 member households, we know that our quality of design, service, and products speaks for itself. Our cabinets are built in factories across North America and we’ve been building them right for over 40 years. We truly believe that, no matter what your budget is, we will provide the best quality cabinet you can buy for that money as well as the exceptional design service that you deserve as a Costco member.

What about this exceptional design service? What makes you stand out?

Unlike big box stores and local dealerships, our designers are specialized to the line of cabinetry you’re purchasing. Before you purchase your cabinetry you will have the opportunity to work with an expert in the cabinetry line you choose. They will know the cabinets inside and out, unlike our competitors who don’t receive specialized training. A big box store might carry 10 brands, but their designers only really know one or two well, if any at all. When you choose to work with one of Costco’s cabinetry design studios you are choosing to work with someone who designs those cabinets day in, day out. They will be able to offer you the kind of advice and expertise that comes with the intimate knowledge of working exclusively with a single product. Most people only buy a kitchen once in their lives, and we believe that you deserve an expert who is going to get it right, no matter what your price point.

Is buying cabinets online right for me?

Many people nowadays are choosing to buy their cabinets online due to the convenience of the design process and the savings associated with the elimination of showroom retail space that is charactaristic of other online businesses. Buying cabinets online is right for you if you don’t need to touch and feel every part of the cabinetry in a showroom environment in order to make a decision. Typically, an online cabinetry design studio like the ones featured on Costco.com will offer smaller product samples which can be compared for quality of finish and craftsmanship. If this sounds like it could work for you, you’ll also find that our design studios offer a higher degree of expertise than many of our in-person competitors as well as offering exclusivly curated products not found anywhere else, with a higher quality of finish and craftsmanship than similar cabinets sold at the same price points.

What is Market Street™ Cabinetry?

Market Street™ is our cabinet brand, and Costco.com is the exclusive source for Market Street™ Cabinetry.

How will you design my kitchen or bath entirely online?

“We have a simple, three step design process to help you get the kitchen or bath of your dreams:

Step 1: Fill out the design request, and be sure to attach your initial measurement documents. we will get in touch with you to confirm your details.

Step 2: We design your kitchen, bath, or other space based on this information and send you a FREE 3D design and cabinetry quote. Once you’ve reviewed your quote, please call us to schedule an appointment with a designer.

Step 3: You work one-on-one with the designer, on the phone and by way of virtual meetings, where you will add input to the design, and view the changes in real-time. They will get your measurement confirmation, either by having you double-check your own, or by using our Digital Photogrammetry technology. They will then help you finalize your order and pay through Costco.com.””

Will you come out to my home at any point?`

No, we do not visit your home. Through the power of the internet we have the ability to design, measure and show you the quality of our products through our website, sample program, virtual design and digital photo measuring. We can design and provide cabinetry for kitchens, bathrooms, offices, entertainment centers, mud rooms—you name it.

Are your cabinets on display at Costco or is there a showroom I can visit?

No, our cabinets are not on display at any Costco location, nor do we have public showrooms. Likewise, we don’t have physical brochures or other traditional marketing material. This allows us to deliver our cabinets at a lower price point for the quality offered than our competitors.

Will you install my cabinets?

We do not offer installation, but our cabinetry does come fully assembled, unless specified by your personal designer, and ready to install with a guided floor plan and installation guide. We also have a customer service team that can speak with you or your cabinet installer to answer any and all questions about your cabinetry or design

Should I install cabinets on my own?

In general, we strongly recommend that you hire a professional installer if you have never installed cabinets before. If you have never installed cabinets before we at least recommend seeking the advice of someone who has, especially when it comes to materials like fillers, panels, and moldings which will need to be cut precisely by you on the jobsite.

Do you sell countertops, backsplashes, appliances, etc?

No, we sell cabinetry and cabinetry accessories only.

Will you reface – or replace – my existing cabinetry doors and drawers?

No, we do not offer refacing and have no plans to at this time.

Is there a minimum order?

We have no minimum order requirement. We will do any full remodel job for a Kitchen, Bathroom, Mudroom, Laundry Room or other cabinetry project. We will not attempt to match, contrast, or compliment our cabinetry with your existing cabinetry. We do not design kitchen island-only requests as we will only design kitchen islands as part of a full kitchen remodel.

Design Process

What does a kitchen designer do?

A kitchen designer is a trade professional who specializes in the specification of kitchen cabinetry and cabinetry accessories. They are trained to understand all aspects of kitchen construction and their expertise is especially invaluable in the specification of appliances. A good kitchen designer will ensure that your appliances and cabinetry work seamlessly together, and that all the appropriate clearances are accounted for when designing your space. Designers are trained to consider every aspect of how you will use your kitchen and make recommendations that will maximize your usage of the space. Whether you’re looking for an aesthetic masterpiece, a functional chef’s nirvana, a warm and inviting gathering space, or a little of everything, our kitchen designers are the experts you can rely on to make your dream a reality.

How long will it take to work with my designer?

You should plan to work with your designer for at least three weeks. This could be longer, or shorter, depending on your choices. However, most members want to revise their design at least once or twice before they’re satisfied that they’ve made the right choice. We have found members make the best choices when they wait about a week between revisions, to allow time to consider the design choices they and their designers have made together and how those choices will impact their usage of the space.

How long are design appointments?

Phone appointments usually take no more than an hour. Virtual design appointments are scheduled for two hours but seldom run that long. Finalizing virtual appointments take between 1-4 hours depending on the intricacies of your design.

How do I schedule a design appointment?

After you’ve received your initial design and quote, all you have to do is call or email us, it’s that easy.

Can I schedule a design appointment without receiving an initial design?

No, our process requires you to have an initial design and quote. Filling out your Design request is easy – just click on the “Request Design” button at the top of this page.

What happens if I need to cancel or change my order once it’s placed?

To avoid any confusion, we recommend being 100% sure at the time of order placement that your design, appliances and style selections are accurate. However, you have three days to cancel or change your order. After those three days, your order will release into the production phase and cannot be changed or canceled for any reason as it is custom built just for you.

Delivery

Photo Measuring

Design Request

Does it cost anything to receive a design?

No, you will never pay a fee for a design. Our design services are complimentary as a courtesy, and we aim to provide the best service and quality design to all Costco Members. To best accommodate every member who wants to use our services, we ask that you limit your revisions to three sessions with your designer. Please be mindful of this when working with your designer.

Do I need to work with a designer?

Yes, you will need to work with a designer before you can purchase cabinetry from Costco. Our designers are the only ones able to give accurate price quotes for the cabinets you choose.

How long will it take to receive my design and quote?

While it depends on the complexity of your design, most members will receive their quote within 5 business days of speaking with their designer.

What do I need to give you to get a design and quote?

We need a floor plan with clear measurements of the walls, windows, doors and any other obstacles in your space such as soffits, beams, posts, etc. We strongly recommend submitting pictures of your space as well to help ensure not only the accuracy of your design, but it will also help your designer work more quickly and effectively when designing your space.

Can I use photogrammetry instead of submitting a floor plan?

Our digital photogrammetry is used for verifying measurements for a final design only, and not for measuring a kitchen to get an initial quote.

What appliance information is required in order to get a quote?

We require at least the width of the appliances you intend to use in your new kitchen to provide an accurate initial quote. During the design process, they can be changed if need be. We also need some idea of where they’ll be placed – it should be apparent on any design or floor plan you submit to us. If it is completely up to us, please indicate this. When we finalize your design, we will need all of the model numbers for your appliances. This is to ensure that the cabinetry you are buying will indeed fit with your exact appliances.

I didn’t receive a floor plan with my initial quote, how come?

Our design process is different from many showrooms or big box stores, where you’ll be handed a plan and tasked with figuring most of it out for yourself. We design with you, virtually. Once you’ve received your initial quote, if you like the price and what you see, you can work with a designer to refine your design. At this point, you’ll be seeing the plan on their computer screens in two and three dimensions. We feel that this is a much more exciting and informative way to visualize all the elements in your design.

Why can’t I receive an itemized pricing list?

Our design software prices cabinets by the order, not by the box or piece of molding. This allows you to receive the best pricing possible for the cabinetry order as a whole.

I have multiple rooms that I need cabinetry for. Do I need to fill out the design request multiple times?

We can provide an initial design for the largest cabinet project, most likely the kitchen, and if you like what you see, your personal designer will provide designs for all other rooms.

Cost & Payment

How much do cabinets cost?

Cabinet costs vary based on the quality of the cabinetry line, the styles and accessories in the design, as well as the finishes and decorative features. However, the primary contributing factor will always be the size of your space. A Design Concierge Associate or kitchen designer will always be able to estimate your pricing based on the size of your space for any of the cabinetry lines offered by Costco. Our estimates are based on average pricing, however, and will never be exact to your space. For that, you’ll need a design and quote which you can get by requesting a design on our website.

What is payment methods can I use to buy my cabinetry?

At the time this FAQ was written, Costco.com accepted all major credit cards except for American Express. You should visit Costco.com for the most current list of accepted payment methods. You can also pay by debit card, but you will have to check with your financial institution to ensure that you are able to make a large purchase using your debit card online, as many banks will automatically flag online transactions over a certain value as fraud. You’ll want to ensure that you’ve ensured an adequate credit limit / transaction limit with your financial institution well in advance of purchasing your cabinetry, as we cannot begin building your cabinetry without first securing your payment in full via Costco.com, and any delays in the payment process will extend your lead time.

Can I pay for my cabinets using more than one credit card?

Of course! When you’re ready to buy your cabinets you will be directed to the Costco.com checkout page where you will be asked to enter the total for your cabinetry purchase. Instead of entering the full value, simply enter the amount you want to pay on a given card and check out for that amount, returning to the checkout page again to make as many partial payments as you need in order to make up the full amount. A word of advice though, if multiple names appear on the credit cards you are using – for instance if a spouse or family member has a different last name as it appears on their credit card – you should let your designer know what to look for when processing your order.

Will I be charged sales tax?

You will be charged sales tax assessed at the time of checkout on Costco.com based on the address you give when you check out on Costco.com. We do not calculate your sales tax liability; all of our price quotes are pre-tax.

When is my payment due?

You must check out in full at time of order. However, unless you are paying with a Debit Card or Costco Gift Card, your credit card will not be charged until the cabinetry ship. In the meantime, it will show as a pending charge on your credit card statement.

Installation

Warranty

Protection for your investment

Limited Lifetime Warranty

(Residential Purchaser)

Market Street Cabinetry (“We” or “Us”) extends the following limited lifetime warranty (“Limited Warranty”) to the first Residential Purchaser (“You” or “Your”) of a cabinet or vanity manufactured by Us (each, a “Product”). This Limited Warranty is only applicable to Products sold to the first Residential Purchaser and used in the applications described below within the United States. Except as allowed below or by applicable law, You may not assign or transfer this Limited Warranty.

WHO IS A RESIDENTIAL PURCHASER? Under this Limited Warranty, a “Residential Purchaser” means any of the following:

a person who purchases and installs the Product in a dwelling that is owned and used by that person as a primary or secondary home;
any person or business such as a builder, contractor or developer that purchases and installs the Product in a newly constructed or remodeled dwelling that will be used by the initial owner/purchaser of that dwelling as a primary or secondary home. In such situation, this Limited Warranty may be assigned to the initial owner/purchaser who uses the dwelling as a primary or secondary home.

Under this Limited Warranty, a primary or secondary home does not include rental property. This Limited Warranty does not apply to landlords, leasing companies or other commercial purchasers.

WHAT DOES THIS LIMITED WARRANTY COVER? Subject to the exclusions and limitations set forth in this Limited Warranty, We warrant to You that each Product will be free from defects in material and workmanship, under normal use and maintenance, for the applicable warranty period stated below. This warranty gives You specific legal rights, and You may have other rights which vary from State to State.

WHAT IS THE WARRANTY PERIOD APPLICABLE TO RESIDENTIAL PURCHASERS? The warranty period for Your Product (excluding certain components discussed in the following paragraph) begins on the date the Product was purchased, whether purchased by You or by a third party on Your behalf. Your warranty is only valid if you use the dwelling as your primary or secondary home and does not extend to future owners if the property is sold.

THIS LIMITED WARRANTY IS OUR SOLE AND EXCLUSIVE WARRANTY WITH RESPECT TO THE PRODUCTS. ALL IMPLIED WARRANTIES ARE STRICTLY LIMITED TO THE DURATION OF THE LIMITED WARRANTY APPLICABLE TO THE PRODUCT AS STATED ABOVE, INCLUDING BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE.

Effective March 15, 2021

WHAT THIS LIMITED WARRANTY DOES NOT COVER (EXCLUSIONS): The Limited Warranty does not apply to any Product:

installed or used outdoors;
used for purposes for which it is not designed or intended by Us;
which has been subjected to misuse, vandalism, abuse, negligence, accident, or unauthorized modifications;
which has been improperly stored (if the Product must be stored, it should be covered and stored in humidity and temperature controlled environment, away from direct sunlight);
which has been improperly installed, cleaned, or maintained (for more information regarding the proper use and care of the Product, please consult the applicable Use and Care Instructions that accompanied the Product 155
which has been subjected to improper temperature, moisture and/or humidity extreme (temperature outside the range of 50-85°F (10-29°C) and humidity outside the range of 30-55% are considered extreme);
damaged by fire, flood, acts of God, or other external causes beyond our control;
varying in color and characteristics due to age, sunlight, smoke, or other environmental conditions;
exhibiting any effects on the color and/or integrity of the finish/color or appearance due to the use of abrasive cleaners, cleaners that contain chlorine, acidic cleaners, scuffing sponges or steel wool; and/or
exhibiting normal wear and tear.

In addition, natural materials may vary in color and characteristics and exhibit subtle changes as they age. For example, painted doors, drawer fronts, and face frames may eventually have visible cracking around the joint area, and cabinet colors may darken or lighten over time. These variations are considered to be the nature of the material in relation to their environmental exposure and are not covered under this Limited Warranty.

SOLE AND EXCLUSIVE REMEDY: In the event of a defect in the workmanship or materials of a Product or Product component occurring during the warranty period described above, We will, at our option, repair or replace an defective Product or Product component; provided, if it is not commercially feasible to repair or replace a defective Product or Product component, We may refund the original price paid by You for the defective Product or Product component, or provide a credit towards a similar type of product sold by Us. The foregoing are Your sole an exclusive remedies for any Product defect or non-conformity.

By way of example but not limitation, the following costs and expenses are not covered by this Limited Warranty: (1) labor costs for the original installation, removal or reinstallation of the Product, or defective part thereof; (2) labor costs or material charges for the removal, reinstallation, repainting, refinishing or replacement of any other items or building materials which must be removed, replaced, reinstalled, or refinished in order to repair or replace the defective Product or component For example, costs associated with the following will not be reimbursed: counters, sinks, tiles, flooring, accessories appliances or plumbing fixtures. When a claim for warpage, joint separation or material growth is submitted We may, at our option and after inspection, defer action for up to 12 months to allow the Product to acclimate to the installed environment. Further, We reserve the right to modify or alter any Product design, specification or materials without obligation to make similar changes to Products previously manufactured or sold by Us.

The repair or replacement remedies offered by Us under this Limited Warranty are contingent on the current Product offerings of styles and construction options within our Product line at the time a warranty claim is made by You. If a valid warranty claim is filed for an obsolete Product, We reserve the right, at our sole option, to honor its repair or replacement obligations under this Limited Warranty by either: (1) replacing the affected Product

or component with a new Product or component of the same or approximate style or color from our current Product line or offerings; or (2) replacing the affected Product or component to achieve a uniform appearance with a similar or comparable product style or approximate color of the originally purchased style. If a Product or components are replaced or repaired, We cannot guarantee an exact match with the finish/color or appearance

of other products or fixtures installed at Your dwelling. This is due to changes that may occur during the Products’ natural aging process, affecting its color and/or grain.

The remedies described above are Your sole and exclusive remedies and our entire liability for any breach of this Limited Warranty. Our total liability shall under no circumstances exceed the actual amount paid by You for the defective product. Further, We shall not under any circumstances be liable for any consequential indirect, incidental, special or punitive damages or losses (including lost profits), even if this Limited Warranty is deemed to have failed of its essential purpose.

HOW DO YOU OBTAIN WARRANTY SERVICE? This Limited Warranty can also be found in the documentation that accompanied Your Product. To obtain more information regarding the Product or to make a claim under this Limited Warranty, contact one of our authorized dealers or distributors, who will arrange for inspection of the Product. A dated sales receipt as proof of purchase is required to obtain benefits from this Limited Warranty.

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Market Street Semi-Custom Cabinets - Frequently asked questions

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